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Quality Management

Hyosung Advanced Materials provides optimized solutions by identifying customer needs and issues through VOC(Voice of Customer) process. We operate a systematic quality management system to provide safe
and excellent products that live up to the requests and expectations of customers.
Quality Management

Quality Management System

  • Quality Management Policy

    Hyosung Advanced Materials’ quality goal is to provide a solution that enhances customers value exceeding the optimized quality that satisfies their needs. Furthermore, the executives and employees of Hyosung Advanced Materials acknowledge the direct correlation between product quality and user safety & convenience. We are making dedicated efforts to enhance product quality across all aspects.
    Quality Policy Move Page

Quality Management System & Strategy

HAMC regards quality as 'customer value' and operates a global quality management system to produce and supply products of the quality required by customer at all global production bases. The same quality policy is newly distributed to all factories, emphasizing the importance of quality, and establishing and managing production quality standards for each process. Production activities are conducted according to the quality control process from the raw material and subsidiary material drop-off stage to the final product shipment stage.
We operate a quality-specialized organization centered on the Chief Technology Officer(CTO) and Chief Production Officer(CPO). Through regular monthly meetings and technical exchange meetings between business sites, cases and standards are shared with all production sites, and continuous monitoring and feedback are also provided. In addition, we are improving the common competency through job rotation and fostering the next-generation CTO·CPO through a professional manpower training program. And we strive to continuously improve the global quality management system and quality capabilities, including fostering local managers of overseas production subsidiaries.
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Quality Management System and Strategy
Quality Issue Zero
  • Improve Quality

    All sites’ technical staffs participate in Technical Exchange Meeting twice a year to enhance technical skills through sharing best practices

    Monthly meeting to improve quality of and process index at each site

  • Inform & Train Quality Standards
    • Quality Standards Training
    • Regular visits to global plant and technical guidance by CTO
    • Technical training of local production technicians
    • Local manager training
    • Key quality control personnel training
  • Comply with Quality Standards

    Operation of processes based on the standards and establishment and implementation of proper countermeasures in case of an issue

  • Establish Quality Standards

    Establish detailed guidelines, under CTO/CPO supervision including raw materials usage, facility operation, and technology application to ensure equal product quality at all global sites

C-Cube System and Collaborating with Customers

Collaboration between implementing organizations

Smart Integrated Quality Management

Quality management covers fluctuations(i.e. 4M changes during product development and production) so that they do not affect the quality of finished products. Product quality conformity is checked through the smart information system. Also product quality standard is integrally managed through IT systems(i.e. HQMS, SQMS, etc.) that cover import inspections, process, products, material inflow/product outflow inspection, data analysis(i.e. control chart, statistical data), and equipment interface information. Furthermore, in the event of a customer product complaint, all the related quality information is collected to trace production history, which is used to solve the issue and improve product quality.
Smart integrated quality management
Smart integrated quality management
  • Quality in Use R&D Quality Production Quality Supplier Quality
  • Counselling Analyze details of the counselling Manage results of counselling
  • Long-term quality strategy establishment Quality performance data monitor and analysis New products quality management
  • Quality system management (HQMS, SQMS, CIS, etc.) Properties test, Cpk and trend management 4M(Man, Method, Material, Machine) change verification Regular properties improvement activities
  • Quality check and evaluation Technical and quality support Regular quality improvement support

Product Responsibility

Product Safety Verification Process

As an industrial materials manufacturer, HAMC conducts annual internal inspections by process, and improvement activities are carried out to ensure product safety during customers’ usage. In addition, to provide safe and non-hazardous products to customers, we continuously promote activities to reduce harmful factors until the product’s end-of-life.
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Product Safety Verification Process
  • Product Development
    • Hazard Check when Developing New Products
    • Substance analysis and product hazard check through third party during new product quality verification phase covering raw materials as well as final products
  • Raw Materials Purchasing
    • e-CMS - Chemical Substances Management System
    • Managing information and regulations on all chemicals used, and purchasing only substances that have been approved by the person in charge of chemical management after checking the regulations and approvals of substances in advance.
  • Raw Materials Usage
    • Chemical Substances Management Process
    • Enable our employees to work safely without being exposed to risk factors. E&S team and quality assurance team prevent the legal risks associated with the chemical substances regulations used in raw materials.
  • Finished Product Verification
    • Hazardous Substances Analysis
    • Regular monitoring of unexpected chemical reaction and unidentified hazardous substances through hazardous substances analysis such as EU-REACH, TSCA, RoHS, PaHS, PFOS.
  • Product Shipment
    • Lot Number Tracking Management System
    • We continuously operate the Lot tracking system in order to respond to unexpected toxic substance issues by accurately identifying their causes and estimating the extent of damage. We manage and track products’ manufacturing history, including raw materials, product qualities, and etc., using IT systems (i.e. e-CMS, integrated quality/production/warehouse management system).
    • 1) e-CMS: An electronic chemical substance management system
    • 2) REACH: EU’s new chemical substance management system that analyzes the contents of 209 substances of very high concern (SVHCs)
    • 3) TSCA: Analysis of the contents of five toxic chemicals (decaBDE, TTBP, HCBD, PCTP, and PIP) in the US
    • 4) RoHS: Analysis of the contents of heavy metals (lead, cadmium, chromium, mercury, and arsenic), phthalates, and flame retardants (HBCDD)
    • 5) PaHS: Analysis of the contents of aromatic compounds (benzo[a]pyrene)
    • 6) PFOS: Restriction on the use of perfluorooctane sulfonate

Product Environmental Impact Responsibility

In response to quantifying the environmental impact - not only carbon emissions of a product but also mineral resource use and environmental loads caused thereby in the air, water, and soil, we are expanding its carbon labeling certification to other impact. Our goal is to expand our coverage of life cycle assessment(LCA) and carbon footprint labeling. We are making various efforts to minimize negative environmental impacts that may occur in the product life cycle, from manufacturing and distribution to use and disposal. We continue to enhance the sustainability of the company and society by paying attention to activities that reduce negative environmental impacts on the environment and users.
Process of measuring environmental impacts of products for customer value improvement
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Product Environmental Impact Responsibility
  • Database Securing
    • Secure primary data
    • Secure secondary data
    • Secure emission intensity
  • System Building
    • Build system boundary of upstream and downstream
    • Build smart systems
  • Advancement Evaluation
    • Expand products subject to evaluation
    • Conduct evaluations tailored to product features
  • Analysis
    • Analyze results and establish strategy
    • Promote various activities to implement strategy
  • Environmental Impact Measurement
    • Increase the company's sustainability and customer satisfaction

Fostering Product Representative Specialists

Every organization within the automotive supply chain is obliged to ensure the safety and conformity of its products. Therefore, Hyosung Advanced Materials quality officers who manage the safety and conformity of products are trained for PSCR(Product Safety and Conformity Representative) qualifications to have the appropriate competencies and understandings of product integrity across the product lifecycle as well as recommended actions for product nonconformities.
In order to properly understand customer needs, all new employees of Hyosung Advanced Materials are required to complete a two-week training of products and their production processes. In addition, skill-up training for junior engineers are held every year, which aims to cultivate specialists through a 4-month intensive training of professional skills and knowledge. The trainees learn a variety of business knowledge that are applicable to real tasks as well as production processes knowledge directly related to quality. In addition, for systematic quality system management, we are nurturing internal professional certification auditors for ISO 9001 and IATF 16949.

MSDS information sharing and Safe solution providing

Hyosung Advanced Materials prepared MSDS(Material Safety Data Sheet) for major products in multiple languages and distributed them to global employees and customers. We provide MSDS to notice about the latest data on the hazards and risks of our products including allergic reactions, emergency measures, handling methods, and various hazards that may occur when using the substance.

Customer Satisfaction

C-Cube System

Through C-Cube activities, Hyosung Advanced Materials collects the voices of customers, customers' customers, and competitors from multiple channels, and shares consequent findings to establish and implement business activities and quality strategy and manage the results. With systematic implementation according to the "4A(Acceptance, Analysis, Acknowledge, Action) + 1A(As-a-result management)" process, we aim to move organically and draw forth the optimal performance in customer-centric management.
C-Cube System
  • Voice of Customer
  • Voice of Customer’s Customer
  • Voice of Competitor
  • 1A: Acceptance
  • 2A: Analysis
  • 3A: Acknowledge
  • 4A: Action
  • +1A : As-a-result management

Customer Communication through Various Channels

Each PU participates in major exhibitions to introduce products and technologies and identify various customer-needs. Hyosung Advanced Materials has been operating regular virtual meetings and seminars since 2020. Aside from these, the Monthly Newsletter through which it shares market information such as business site operation and logistics statuses, new products, and price fluctuations of raw materials. Besides exhibitions, we established more channels to communicate with customers more regularly than before. We publicized the benefits of new products and increased customer interest, of some led to actual technical meetings. It served as an opportunity to broaden the range of customers.
Customer Communication through Various Channels
  • Online Channels
    • Online exhibitions
    • Conference calls
    • Websites
    • Webinars
  • Offline Channels
    • Communication with respondents
    • Exchanges among business sites
    • International exhibitions
    • Technical meetings
    • Technology exchange
  • Publications
    • Monthly Newsletter
    • Catalogs
    • Brochures

Business Activities that Reflect Customer Needs

As we confront big changes, such as the transition to new mobility, the implementation of net-zero, and constantly changing consumer demands, Hyosung Advanced Materials has been consistently developing sustainable products and new materials to provide proactive solutions through close communication with customers. In order to meet the quality expectation of customers, we produce high-intensity, high-strength, and ultra-light products. To cope with the growing need for low-carbon products, we are expanding the use of yarn made from cellulose extracted from wood, and ethanol derived from sugarcane. By expanding the use of raw materials recycled from waste PET and steel scrap, we strive to increase the recycling rate to achieve closed-loop recycling.